Call Center Solution

Call Center Solution (VOCALCOM Hermes.Net)

VOCALCOM is European Leader for Technology and Omni
Channel Solution for Contact Centers.
Our All in One solution manages all technical aspects for your
Contact Center.
HERMES.NET Platform integrate all channels and Media:
Telephony, Web, SMS, Social Network, Mail, etc.. to your Enterprise
Applications :

  • IVR
  • Predictive Dialer
  • ACD
  • Recorder
  • Web Management

Our Web based Software Solutions allows you to manage
all contact centers activities, increase productivity and
perform your customer contacts:

  • Administration
  • Unified Workspace
  • Real Time & Customizable Monitoring
  • Reporting
  • Web Scripting, CRM Integration: Sales force, Siebel, etc…

Below you can find the solution where can be set as middle
ware on your platform, where it can manage all kind of
transactions and unified agent work space.

Call Center