Customer Relationship Management (CRM)

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Do you have customers? Do you want to provide the best possible experience to each and every customer, every time they engage with your organization? Do you want to give every customer-facing individual in your organization the right tools to provide that high value experience? Customer relationship management (CRM) software helps you to do just that.

 

Solutions & technology:

  • Oracle Fusion Applications for CRM
  • Microsoft CRM
  • Open source CRM